FAQs

Frequently Asked Questions

WHEN WILL MY ORDER SHIP? 

Canvas: Processing takes 1-3 Days 

Custom / Personalized Canvas and Wood Prints: Processing takes 1-5 Days

Wood Wall Decor: Processing takes 2-5 Days

When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us HERE.

If your order hasn't shipped throughout the regular time frame, please reach out to us! We'll resolve any outstanding issues asap. Please see all of our Shipping Info HERE.  

Contact: info@textureofdreams.com

 

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our Order Status Page to track the status and location of your order.

 

I RECEIVED MY TRACKING DETAILS, BUT IT DOESN'T SHOW ANY MOVEMENT! WHAT SHOULD I DO?

If it has been more than two days since your order has been shipped and movement is not reflected on the shipper's website or it has been more than 48 hours since the last tracking update, please contact us at info@textureofdreams.com and we'll do everything we can to resolve the issue for you!

 

WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All U.S. and International orders are shipped via USPS and FedEx. 

 

ARE THERE DUTIES FOR INTERNATIONAL ORDERS?

Depending on the country of residence, you may have to pay fees! Please ask us about your specific country so we can confirm for you!

(We could ship to Canada and Mexico, but customers need to pay extra shipping fees for international shipping) 

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards through our merchant service provider Shopify.

 

NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.

info@textureofdreams.com - We respond within 1 business day!

1-909-869-6047 - Monday to Friday 9:00 am - 5:30 pm PST /