Return Policy

Texture of Dreams

  • We DO NOT accept returns for any customized paint by numbers kits for any reason, because customized kits are made just for you and it is unresellable. (unless the canvas arrive damaged)
  • All pre- printed canvas can be returned within 30 days of delivery for exchange, gift card or refund. This includes sale items.
  • Items must be received in original condition – unused paints, clean paint brushes, and untouched canvas.
  • We process all pre-printed canvas returns within 6 business days of receiving your items. We will send you an email with the details of your processed return.
  • Please email textureofdream@gmail.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.
  • Texture of Dreams is not responsible for non-Texture of Dreams items mistakenly returned, and may not be able to recover these items.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.