FAQs
Products
1. Does the custom paint by numbers kit come with a frame?
The paint by number kit comes on a stretched canvas which you can hang (hanging hardware included). If you would like your canvas framed you may choose from various colors of floating frame from the Canvas Type drop down menu.
2. Does the paint by number kit come with paint brushes?
Yes, Your paint by numbers kit comes with 3 brushes. 1 Large, 1 medium and 1 small.
3. How long do I have to finish the painting before the paints dry up in the paint cups?
It is very important that you close the lids to the paint cups when you are taking a break so the paints won’t dry up. We estimate the paints will last a month.
4. Do you sell frames only?
Yes, we offer floating frames in various sizes and colors. If you click on “Products” and then “Accessories” you will see the available frames to choose from.
Orders
1. When will my custom paint by number kit order be shipped?
It takes 1 - 3 business days to process and print your picture on the stretched canvas. Upon being shipped you will receive a confirmation email with a link to track your order.
2. Where is my order?
Once your order is shipped you will receive a confirmation email with a link to track your order.
3. Can I make changes to my custom paint by number kit order?
Yes, changes can be made within 12 hours of placing your order. Please contact us and please have your order number available.
4. Can I return my order?
Yes, you may return your order except made-to-order custom paint by number kit. Please refer to our Return Policy for detail.
5. Can I cancel my order?
Yes, you can cancel your order if the order is cancelled within 2 hours of placing your order. Please contact us and please have your order number available.
Shipping and Tracking
1. How to track my order?
Once your order is shipped you will receive a confirmation email with a link to track your order. You will find the “View My Order” link within the confirmation email. Please click on that link and you will be able to see the delivery status and order details. If you are still not able to locate your order please contact us.
2. How long does it take to have my order delivered upon being shipped?
Domestic shipping address (except AK and HI): All our orders ship from Texture of Dreams Walnut, CA facility. Depending on your zip code delivery time takes 2 - 5 days.
Gift Card
1.How do I apply Gift Card at check out?
Applying a gift card to your order is very simple; simply click Check Out from your Shopping Card. You will see a box with "Gift card or discount code" on the right hand side of your screen. Please enter your gift card code and click "Apply".